Product Warranty/Guarantee

Ever have a product that you absolutely love then it starts to fall apart? It hasn't been very long but don't know where to get it fixed. We have recently had that problem in our home. About 4 years ago I bought my husband some Qwaruba slippers for Christmas. They are in my personal opinion some of the best slippers out there. I have a pair that he got me 5 years ago. Mine are great, not a problem. But with my husband's the stitching started to come undone where the sole meets the slipper. He is all about the concept that slippers are for in your home and no where else. (my opinion is a little different and wear them everywhere). I thought that this is odd and wanted to see if they would repair them or let us know where to take them to. Even though they are 4 years old he has not worn them in the past year because of the stitching.

I looked all over the web to find a contact page for the company. No luck. So then I turned tothe REI website where I bought them, to see if they had some info for me. They let me know that they have a 100% product guarantee on all their products no matter what. They said just to bring them in for a refund or exchange. My husband brought them in today and wah-la he got brand new slippers.

Moral to this story is that you never know if the company is willing to replace the product or pay to repair for free for you. All it takes is maybe 5 minutes online and the worst they can do is say no.

Love a certain product, let them know!

Is there a certain product out there that you love and sometimes can't live without? Why not let the makers know? They don't get near enough positive feedback on their products. Last week, I emailed Huggies to let them know how much I love their product. Honestly I am a total Huggies snob and don't buy anything else. I have tried others but always come back. So I have decided to stick with what works for me. I received a thank you email about 2 hours later saying thank you for the comments and to keep me as a valued customer they would send me out some coupons. I thought great, a couple of $2 coupons. They sent me 4 coupons!! 2 were for free jumbo packages of huggies (up to $12 in value) and the others were for $1 off. They don't expire til 2013!

So it pays to let your favorites know how much you enjoy their products. Have you sent a 'Your the Best' email/phone call to a company? Tell us about your experiences.